We make provision so that you can stay productive
Ensuring the availability and timely delivery of our parts and products is just one of the many ways that the HEIDENHAIN Service department helps ensure your productivity. Here are some more:
The HEIDENHAIN Service team stocks original replacement parts and products in its main warehouse in Traunreut and in its regional warehouses across key markets worldwide, thus ensuring rapid delivery when replacements are needed. Within Europe, delivery is ensured within less than 24 hours. HEIDENHAIN also provides replacement parts for older components dating back 20 years, allowing you to keep tried-and-true legacy machines in operation.
You can especially benefit from the HEIDENHAIN Exchange Service, which allows you to quickly and economically exchange defective HEIDENHAIN components. You'll immediately recieve a new or refurbished part that stays with you, allowing you to repair your machine. The defective part is sent to the HEIDENHAIN Service team, where it is repaired and later reused as an exchange part.
The Service department warehouses aren't limited to ensuring optimal part replacement when repairs are needed. The HEIDENHAIN Service department can also provide you with single parts for special engineering projects. These parts include the LC and LS linear encoders, as well as various rotary encoders, allowing you to stay fast and flexible when things don't quite fit as planned and you need components in different sizes, lengths, variants, etc.
By the way, the HEIDENHAIN Service department doesn't just provide original replacement parts and products from HEIDENHAIN. We are also the go-to team for the parts, products and services of many brands from the HEIDENHAIN Group. We keep roughly 2400 AMO products in stock, for example.
If you have questions about original replacement parts and products or exchange devices, or if you're curious about other offerings fromt the Service department, such as an extended guarantee, then simply call us:
Replacement parts and repairs helpline
+49 8669 31-3121
service.order@heidenhain.de
Or for international queries:
+49 8669 31-3123
service.order@heidenhain.de
Helpline for repairs & replacement parts
+49 8669 31-3121
service.order@heidenhain.de